Returns & Exchanges
We want you to love your Hismile™ experience, which is why we offer a 30-day return policy for any products that don't meet your expectations. If you are not completely satisfied with your smile results, our team is here to help reconcile your order through a refund or exchange.
Check Eligibility
Ensure your items are within the 30-day window from the date of delivery and remain in their original packaging to qualify for a return.
Contact Support
Reach out to our customer experience team via our help center with your order number and the reason for your return to receive a Return Authorization.
Pack and Ship
Securely package your items and use the provided prepaid shipping label (where applicable) to send the products back to our distribution center.
Receive Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing